1. About this policy
This policy explains how AMS Hair Studio Pty Ltd ("we", "us", "our") collects, holds, uses and discloses personal information. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to information collected through this website (amshairstudiotec.online), by email and in the course of providing hairdressing services.
2. What we collect
We only collect information that is reasonably necessary to respond to you and provide our services. This may include:
- your name and email address;
- appointment details, such as the services you are interested in and the days and times that suit you;
- notes about your hair, such as its condition and previous colour or chemical treatments, so we can recommend a suitable service;
- information about allergies or skin sensitivities to hair products, if you choose to tell us.
Information about allergies or sensitivities may be health information, which is sensitive information under the Privacy Act. We only collect it with your consent and only use it to keep you safe during a service. You can deal with us anonymously or under a pseudonym when making a general enquiry, although we will need your name and a way to contact you to arrange an appointment.
3. How we collect it
We collect personal information directly from you, for example when you email us, use the enquiry form on our contact page (which opens your own email app) or speak with us at an appointment. We do not buy personal information from third parties.
4. How we use it
We use your personal information to:
- respond to enquiries and provide quotes;
- arrange, confirm and manage appointments;
- provide services safely and keep a record of what was done;
- meet our legal, tax and record-keeping obligations.
We will not use your information for direct marketing unless you have agreed to it, and you can ask us to stop at any time.
5. Disclosure
We do not sell or rent personal information. We may disclose it to service providers who help us run the business, such as email and website hosting providers, accountants and professional advisers, or where we are required or authorised by law. Some of these providers may store data on servers located outside Australia. Where that happens, we take reasonable steps to ensure the information is handled consistently with the APPs.
6. Cookies
This website is a simple static site. We do not use advertising cookies, analytics tools or tracking pixels. Our hosting provider may record standard technical information, such as IP addresses and browser type, in server logs to keep the site secure and working. You can control cookies through your browser settings.
7. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. When we no longer need information for any purpose permitted by law, we take reasonable steps to destroy or de-identify it.
8. Access and correction
You can ask for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete or misleading. Email us at [email protected]. We will respond within a reasonable period, usually 30 days. If we refuse a request, we will explain why in writing.
9. Complaints
If you think we have breached the Privacy Act or the APPs, please email us first at [email protected] with details of your concern. We will acknowledge your complaint and aim to resolve it within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
10. Changes and contact
We may update this policy from time to time. The current version will always be on this page, with the date it was last updated. For any privacy question, contact AMS Hair Studio Pty Ltd at [email protected].